Frequently Asked Questions...

Q: How long has Aristocrat Air been in business?
A: Aristocrat Air has been removing odors and sanitizing naturally since 2004.


Q: How does the BIOSWEEP system work?
A: Certified BIOSWEEP® Service Providers utilize proprietary BIOSWEEP equipment for surface decontamination and odor, germ and bacteria removal. BIOSWEEP deploys a proven technology called photo-catalytic oxidation (PCO) to produce simultaneous, interrelated forms of oxidation to eradicate airborne organic contaminants. This process is called BIOSWEEP BASE TREATMENT. These vapor compounds are unsurpassed in field applications for their penetrating oxidative power to remove virtually any embedded or persistent contaminant and odor.


Q: What are the primary uses for BIOSWEEP?
A: The BIOSWEEP BASE TREATMENT is primarily used for air and surface contaminant destruction and odor removal. Virtually any odor or contaminant can be completely eradicated with BIOSWEEP BASE TREATMENT. Additionally, BIOSWEEP SURFACE DEFENSE provides additional long-lasting antibacterial protection.

Q: Can you remove cooking odors from a home?
A: Yes, BIOSWEEP BASE TREATMENT is the only process that removes virtually any sort of cooking odors from a home or restaurant. A particular problem area stems from odors from cooking curry dishes. Curry oil is usually very difficult to remove but, with a special pre-treatment process specifically tailored to curry odors, experienced BIOSWEEP service technicians generally have excellent results in removing this odor as well.


Q: We had an animal die in our home. Can you treat that smell?
A: Yes, any organic smell, including those of deceased animals or human waste, can be treated with BIOSWEEP BASE TREATMENT. In order to eliminate the odor, the original cause of the odor and any remaining organic material must be first removed prior to BIOSWEEP treatment.


Q: Can BIOSWEEP treat odors in automobiles?
A: Yes, the BIOSWEEP BASE TREATMENT is highly effective in treating odors inside vehicles. In fact, treating bad odors in automobiles, particularly for resale purposes, is one of the largest uses of BIOSWEEP nationwide. BIOSWEEP BASE TREATMENT can remove any odors such as cigarette smoke, mildew smell, pet odor, body odor – even fish odor. And remember the BIOSWEEP Guarantee! 


Q: Can the BIOSWEEP system kill mold?
A: Yes. After the existing mold has been physically removed, residual particles and spores often remain. BIOSWEEP BASE TREATMENT can eradicate any remaining particles in the air and on surrounding surfaces. Following BIOSWEEP BASE TREATMENT, certified BIOSWEEP service technicians can apply an additional long-lasting BIOSWEEP SURFACE DEFENSE anti-microbial treatment to provide an ongoing bacterial shield to deter mold from returning.


Q: Can BIOSWEEP get rid of animal odors?
A: Yes, BIOSWEEP BASE TREATMENT eradicates most animal odors including cat urine and skunk odor. Pre-treatment of the affected areas to remove the source of the odors may be required to ensure complete elimination of the offending odor.


Q: My clothes and furniture smell after a smoke fire in my home. Can BIOSWEEP remove these smells from my clothes and furniture?
A: Yes, BIOSWEEP BASE TREATMENT is perfect for contents restoration after a fire disaster. If clothes or cloth furniture have lingering odors due to smoke, BIOSWEEP BASE TREATMENT can remove them usually in one (1) treatment. Smoke odor removal is a specialty of BIOSWEEP Service Providers.


Q: Can BIOSWEEP remove fuel spill odors?
A: Yes, BIOSWEEP BASE TREATMENT is very effective at removing the residual odor effects of toxic fumes associated with gasoline and diesel fuel spills. The organic compounds in fuel oils are broken down to non-volatile compounds during the process. Porous materials (i.e. concrete), however, will have to be treated with an enzyme to expedite the BIOSWEEP process breakdown. Please ask your local BIOSWEEP service provider about any necessary pre-treatments prior to the BIOSWEEP BASE TREATMENT.


Q: Does the BIOSWEEP equipment use any chemicals?
A: No, BIOSWEEP BASE TREATMENT equipment does not use any chemicals – simply the existing oxygen and hydrogen in the air! BIOSWEEP service providers do have a line of proprietary accessory chemicals for use in certain worst case scenarios such as fatalities or animal waste. However, these chemicals are supplemental, not part of BIOSWEEP’s primary technology and typically not used. BIOSWEEP BASE TREATMENT and BIOSWEEP SURFACE DEFENSE are 100% environmentally safe!


Q: Will the BIOSWEEP system bleach upholstery or harm fabrics?
A: No, the BIOSWEEP BASE TREATMENT is completely compatible with virtually all common materials. BIOSWEEP BASE TREATMENT will not bleach or harm carpet, upholstery or fabrics when properly applied by certified BIOSWEEP service technicians. In most cases, the BIOSWEEP SURFACE DEFENSE anti-microbial defense application also will not discolor materials, however, a certified BIOSWEEP service technician may test any area if needed. 


Q: How long does it take for a BIOSWEEP service technician to treat an area?
A: BIOSWEEP BASE TREATMENT can treat most indoor environments within 8 – 16 hrs. depending upon several factors including indoor environment conditions, odor or contaminant, floor plan and cubic air space (room size). Most vehicles can be easily treated in 1 hour. BIOSWEEP treatment can reduce deodorization time as much as ninety-percent (90%) compared to other technologies and systems.


Q: Do Aristocrat Air services come with a warranty?
A: Yes, all Aristocrat Air service applications come with a 30-Day Guarantee. We guarantee complete removal of the existing organic odor. However, other odors could be introduced after the BIOSWEEP treatment or there could be additional non-organic odors underlying the main offending odor. We cannot guarantee odor removal if the customer continues to participate in activities that cause the offending odor. 


Q: How soon after the BIOSWEEP BASE TREATMENT can I re-enter the treated area?
A: Most treatment areas can be safely re-entered within 45 minutes to 1 hour after completion.


Q: Does BIOSWEEP BASE TREATMENT leave an odor?
A: The treatment process, while removing noxious odors, produces a pleasant “clean scent” smell that lingers briefly and gradually fades away within 24 hours.


Q: How large an area will the BIOSWEEP BASE TREATMENT system treat?
A: A treatment area can be as small as a car or as large as 10,000 square feet. The time it takes to treat an area depends on how many BIOSWEEP BASE TREATMENT units are used. The quantity of BIOSWEEP BASE TREATMENT needed is dependent upon several factors such as temperature, humidity, contaminant source and severity, floor plan, and cubic space. 


Q: Can the BIOSWEEP BASE TREATMENT system be operated with people or pets in the room?
A: No. BIOSWEEP can ONLY be safely operated in vacant or unoccupied spaces. BIOSWEEP CANNOT be operated when humans or pets are present. Operators must wear NIOSH-approved half- or full-face piece respirators with NIOSH approved P100/Organic Vapor/Acid Gas cartridges when working around or exposed to the BIOSWEEP BASE TREATMENT process.


Q: Is BIOSWEEP BASE TREATMENT an ozone generator?
A: No, BIOSWEEP BASE TREATMENT is not considered an ozone generator. The units produce purified oxygen and hydrogen peroxide within the treatment chamber. These oxyradicals are exported from the air filtration units to attack contaminants in the air and on exposed surfaces. These units are at least TEN TIMES more powerful than most commercial ozone generators.


Q: What causes the residual treatment odor? Is it safe?
A: Any space treated with the BASE treatment is completely safe for occupation an hour after the BASE process is complete, as the gases generated have a very short life cycle (at most, 30-45 minutes once exposed to our atmosphere). The residual treatment odor that one may smell is actually extremely low levels (parts per billion) of off-gassing by the porous materials in the room such as carpet, furniture or ceiling tile. This residual odor is well below the acceptable NIOSH standards and carries no health risks. To speed up the dissipation of the residual odor, one may open windows/doors and/or use fans to create air movement. Where applicable, removing a few ceiling tiles may also speed up the dissipation process when there is a pocket above the drop ceiling that is not able to vent very efficiently.

Q: How much time is saved using the BIOSWEEP service?
A: BIOSWEEP BASE TREATMENT can reduce deodorization time as much as ninety percent (90%) as compared to simple ozone generators or other commercial deodorization and decontamination service providers.


Q: Can it take more than one treatment to resolve an issue?
A: One BIOSWEEP BASE TREATMENT will typically remove all odors caused by organic materials. In the unlikely event that odors do linger, BIOSWEEP Service Providers will typically perform a second treatment at no extra charge. Our 100% guarantee assures our customers that the BIOSWEEP system will be successful in resolving their issue. 


Q: Does the BIOSWEEP system ever fail?
A: When an odor rarely returns following a BIOSWEEP BASE TREATMENT, there are particular reasons why. BIOSWEEP certified service technicians are highly trained to identify odors with the potential of recurrence and can identify the odor producers so permanent odor removal can be achieved. If BIOSWEEP is unable to remove the offending odor in one or more applications, we offer a 100% guarantee.


Q: Why can’t we breathe the vapor from the BIOSWEEP BASE TREATMENT?
A: BIOSWEEP BASE TREATMENT produces both purified trivalent oxygen and hydrogen peroxide. The properties that make ozone and hydrogen peroxide powerful cleaners and disinfectants also make them dangerous to living tissues. The same chemical properties that allow high concentrations of these oxyradicals to react with organic material outside the body give them the ability to react with similar organic material that makes up the body and potentially cause temporary harmful health consequences. For this reason we require the temporary evacuation of all treatment areas for the short duration of the treatment period. BIOSWEEP service technicians use highly-sensitive sensors to verify that application areas are absolutely safe for people and pets to reoccupy before allowing re-entry.


Q: How do we know if it’s safe to re-enter?
A: BIOSWEEP Service Providers use sophisticated and highly-sensitive vapor monitoring equipment and procedures to ensure that no one re-enters treated areas until it is absolutely safe to do so.


Q: Is BIOSWEEP BASE TREATMENT considered a “Green” treatment and environmentally friendly?
A: Yes, BIOSWEEP BASE TREATMENT will remove formaldehyde in the air. Since formaldehyde is a volatile organic compound, BIOSWEEP BASE TREATMENT is very effective at eradicating this.